Services as a System.
Service Excellence is what businesses achieve when they consistently meet or try to exceed customer expectations by offering quality services.
The provision of excellent services has a direct impact on a company’s long-term profitability and viability. Companies that provide excellent services, among other things:
- achieve customer loyalty through customer satisfaction;
- can attract new customers while keeping their current customer base;
- have higher profits per employee;
- and have fewer price-sensitive customers.
Service Excellence training combines cutting-edge scientific knowledge with tried- and-true methods for improving the guest experience. Our approach, in contrast to other training methods, takes a systemic view of services and provides a comprehensive understanding of all the factors that collectively affect and ultimately determine guests’ evaluations of quality.