Marketing and service-related articles
The Human Touch: Why People Are the Soul of Service
Ten common mistakes in restaurant service
The behaviour of service personnel in a restaurant should be professional, courteous, and hospitable towards customers, while service employees should reflect the image of the restaurant that is represented.
Is the customer always right?
We’ve all encountered them at some point during one of our nights out. We’ve seen them sitting at our table, or at a table next to us. They are the entitled customers.
Survival Pricing Strategies
In order to survive during this critical period of the pandemic, restaurant owners need to be creative when it comes to pricing.
How to communicate with restaurant customers during the pandemic
Even if the majority of restaurants remain closed, several among them still maintain some of their operations.
What is Service Excellence;
Delivering excellent customer service requires knowledge, training, skills, and abilities. It necessitates consistency and reliability, in order to develop a relationship of trust between service companies and their customers.
Menu design tactics
Who is your customer?
Market research in the restaurant industry