What is included?

SERVICE EXCELLENCE BASIC TRAINING is an ideal choice for businesses that want to introduce their workforce to the concept of Service Excellence and improve the quality of their customer service. During the seminar, participants will learn the foundations of service excellence, including customer-oriented thinking and a systemic approach to services. They will also gain an understanding of the parameters of quality and the essential skills and abilities needed to provide value to customers at every touchpoint. The seminar provides a valuable opportunity for businesses to equip their workforce with the knowledge and tools needed to deliver exceptional customer service.

Upon completing the SERVICE EXCELLENCE BASIC TRAINING seminar, participants will receive a certificate of attendance as recognition of their commitment to enhancing their service excellence skills.

What will I learn?

SERVICE EXCELLENCE BASIC TRAINING offers answers to key questions that businesses may have about service excellence. Participants will gain insights into: 

  • what customers want and the factors that influence their experience;
  • achieving customer satisfaction;
  • how customer expectations are formed;
  • the importance of understanding their needs; 
  • service quality and how customers evaluate it;
  • strategies for improving the quality of services offered by their business. 

The seminar provides a comprehensive overview of the key concepts and practices that underpin service excellence, equipping participants with the knowledge and skills needed to excel in the provision of customer service.

Who is it for?

SERVICE EXCELLENCE BASIC TRAINING is suitable for professionals working in any industry that involves providing service to customers. This includes: 

  • customer service professionals,
  • frontline employees,
  • middle managers,
  • and senior managers responsible for implementing corporate strategy.

Whether participants work in hospitality, healthcare, retail, or any other service-oriented sector, they will benefit from the seminar’s comprehensive approach to service excellence. The training equips participants with the knowledge and skills needed to create value for customers and deliver exceptional service experiences. By attending the seminar, participants will gain a deeper understanding of the principles of service excellence and be better equipped to meet the needs of their customers, regardless of their industry or job role.

What is the duration?

SERVICE EXCELLENCE BASIC TRAINING is a 6-hour program designed to equip participants with the foundational knowledge and skills needed to deliver exceptional service.

What is the participation fee?

The cost of participating in SERVICE EXCELLENCE BASIC TRAINING can vary depending on factors such as the number of participants and the location of the training.

How can I learn more?

If you have any further questions or concerns about SERVICE EXCELLENCE BASIC TRAINING or would like more information, you may contact the seminar organizer directly through the contact information provided  here.