What is included?

SERVICE EXCELLENCE ADVANCED TRAINING is an optimal choice for companies looking to delve deeper into the concept of service excellence through practical applications. The seminar is composed of two parts – a theoretical component that introduces and analyzes the principles and dimensions of service quality and a practical workshop in which participants will have the opportunity to hone their skills and abilities in providing quality service.

Throughout the seminar, participants will learn the fundamentals of service excellence, including customer-oriented thinking and a systemic approach to services. Additionally, participants will learn the essential skills and abilities needed to provide value to customers at every touchpoint and gain an understanding of quality parameters. The seminar provides a valuable opportunity for businesses to equip their workforce with the knowledge and tools needed to deliver exceptional customer service.

Upon completing the seminar, participants will receive a certificate of attendance as recognition of their commitment to enhancing their service excellence skills.

What will I learn?

Upon completing SERVICE EXCELLENCE ADVANCED TRAINING, participants will have gained a comprehensive understanding of:

  • how customers evaluate services, including the parameters of quality services;
  • advanced techniques and strategies to enhance their services, such as creating a customer-centric culture within the organization;
  • how to anticipate and meet customer needs, and handling difficult situations with professionalism and empathy.

This seminar provides an excellent opportunity for participants to improve their service skills and equip themselves with the knowledge and tools needed to deliver exceptional service.

Who is it for?

SERVICE EXCELLENCE ADVANCED TRAINING is suitable for professionals working in any industry that involves providing service to customers. This includes:

  • customer service professionals,
  • frontline employees,
  • middle managers,
  • and senior managers responsible for implementing corporate strategy.

Whether participants work in hospitality, healthcare, retail, or any other service-oriented sector, they will benefit from the seminar’s comprehensive approach to service excellence. The training equips participants with the knowledge and skills needed to create value for customers and deliver exceptional service experiences. By attending the seminar, participants will gain a deeper understanding of the principles of service excellence and be better equipped to meet the needs of their customers, regardless of their industry or job role.

What is the duration?

SERVICE EXCELLENCE ADVANCED TRAINING is a two-day program designed to equip participants with in-depth knowledge and skills needed to deliver exceptional service. 

What is the participation fee?

The cost of participating in SERVICE EXCELLENCE ADVANCED TRAINING can vary depending on factors such as the number of participants and the location of the training.

How can I learn more?

If you have any further questions or concerns about SERVICE EXCELLENCE ADVANCED TRAINING or would like more information, you may contact the seminar organizer directly through the contact information provided  here.